Future of Financial services
Organisations are facing the challenge of e-commerce, which will initiate the process of dis-intermediation and the breakdown of existing market barriers.
Organisations will be competing for the same global customer base whose loyalty can only be secured by the provision of high quality, cost effective, virtual services.
Banking, trading and settlements services will be available to customers, online around the clock. These services will be supported by online intelligent systems with virtual image and interactive voice response features. The intelligent systems will access data warehouses containing complete customer profile.
Qi8, designed to be multi platform and web accessible, can provide the information source to support such customer service centres on the Internet.
Future releases of Qi8 will select relevant information from the web to be integrated with internal data.
Qi8's data warehouse will be updated with financial data from the Organisation's processing systems. Captured data will feed online intelligent systems to provide virtual customer services. Qi8's speedy capture and flexible delivery of precise information over the internet will be a major tool assisting the financial industry to enhance its e-commerce services over the next decade.